Privacy policy
At YourChiropractor.co.uk (Susan Sargeant) I am committed to protecting and respecting your privacy.
This Policy explains when and why personal information is collected about people, how it is used, the conditions under which it may be disclosed to others and how its kept secure.
This Policy may change from time to time so please check this page occasionally to ensure that you’re up to date with any changes.
Any questions regarding this Policy and our privacy practices should be sent by email to yourchiropractor @virginmedia.co.uk or in writing to Susan Sargeant at 30 Chestnut Grove South Croydon CR2 7LH.Alternatively, you can telephone 0208 405 1268
Who We Are
Susan Sargeant – YourChiropractor.co.uk McTimoney Chiropractor of 30 Chestnut Grove, South Croydon, Surrey, CR2 7LH. Telephone number 07957 509594, email address yourchiropractor@virginmedia.co.uk.
For the purposes of processing your personal data I am the controller.
What Information Do We Collect?
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Personal Information You Choose to Provide:
Registration Information
When you register for any of our products, services or newsletters you will provide us information about yourself.
We record and use the following categories of personal data:
Patient Records:
name,
address,
telephone
numbers,
email address,
date of birth,
health information including medical history,
diagnosis and treatment data.
Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a chiropractic clinic.
In addition, we will only examine or treat you with your explicit consent.
Text messages
Appointment notifications and reminders are sometimes sent by text and you have the right to opt out of this service at any time.
Emails
From time to time you may receive an email with regards to special offers, talks, educational days, newsletters and policy changes. You have the right to opt out of these notifications at any time.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Web Site Use Information
Similar to other commercial Web sites, our Web site utilises a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, , to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
Website contact
We collect your name, email address and sometimes phone number in order to reply to your request. These details will be deleted after 6 months of enquiry if you have not booked in to become a patient of the clinic.
Retaining Your Personal Data
Whilst you are receiving treatment from the clinic we will continue to store and use your
personal data. Once you have been discharged, we will be required to retain your personal
data for a minimum of 8 years.
Your Rights
As we process your personal data, you have certain rights. These are a right of access, a
right of rectification, a right of erasure and a right to restrict processing.
You may request a copy of your data at any time.
Please make such a request in writing or by email to the Data Controller, whose details are shown above.
Please provide the following information: your name, address, telephone number, email address and details of the information you require.
We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please
contact the clinic directly and any necessary corrections to your data will be made promptly.
If you believe we should erase your data, please contact the Data Controller, whose
details are shown above.
If you wish us to stop storing or using your data, please contact the Data Controller,
whose details are shown above.
Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this
constitutes a high risk to your rights and freedoms, we will contact you without delay. We
will give you the contact details of the Officer who is dealing with the
breach, explain to you the nature of the breach and the steps we are taking to deal with it.
Should You Wish To Complain
In the first instance please contact the Data Controller, given above in order to clarify any misunderstanding.
You can contact the ICO via their website: www.ico.org.uk should you wish to make a
complaint about the way we are processing your personal data.
Automated Decision Making and Profiling
No system is used at the clinic which uses automated decision making or profiling in respect of your personal data.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
How Do We Use Information We Collect from Cookies?
As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.
IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.
Our Commitment To Data Security:
Please note that your information will be stored and processed on our computers in the United Kingdom. The laws on holding personal data in the United Kingdom may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Choice/Opt-In/Opt-Out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
A Special Note About Children
Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
If you have any questions regarding the privacy policy of Your Chiropractor then you may contact us at info@yourchiropractor.co.uk
